---
name: supportagents
description: "SupportAgents.com — Quality reviews and training for customer support teams. Use when you need support quality & training work: conversation qa scoring, quality rubric builder, coaching notes per agent."
license: Proprietary — eCorp
metadata:
  brand: SupportAgents.com
  niche: Support Quality & Training
  cluster: support-ops
  version: 2.0.0
---

# SupportAgents.com — An eCorp Venture

SupportAgents reviews support conversations, scores them against your quality rubric, spots coaching needs and builds training, for support managers leading teams of agents.

## Services
- **Conversation QA scoring** — Scores tickets and chats on accuracy, tone and resolution using your rubric. ($149 /mo)
- **Quality rubric builder** — A clear scoring rubric with examples of good and poor responses. ($99 one-time)
- **Coaching notes per agent** — Weekly strengths and one focus area for each team member, with example tickets. ($9 per report)
- **New-hire training plan** — A two-week onboarding plan with scenarios drawn from your real tickets. ($249 one-time)
- **Macro and template audit** — Finds outdated, conflicting or unclear canned replies. (Free)
- **Calibration session kit** — Sample tickets and a scoring guide so reviewers grade consistently. ($49 per event)

## How it works
1. Share your support tickets and quality standards with SupportAgents.
2. The agent reviews conversations and finds patterns by agent and topic.
3. You get scores, coaching notes and training built from your own tickets.

## Call it
- MCP: `POST https://supportagents.com/api/mcp` (tools: get_profile, list_services, get_quote, list_guides, request_service)
- A2A: `POST https://supportagents.com/api/a2a` (message/send) · card: `/.well-known/agent-card.json`
- REST: `GET /api/services`, `POST /api/order {email, need, service}`

## Related agents
- SupportBot.com — https://supportbot.com/skill.md
- AgentScript.com — https://agentscript.com/skill.md
- BotBoard.com — https://botboard.com/skill.md
- BotCenter.com — https://botcenter.com/skill.md
- BotCentre.com — https://botcentre.com/skill.md
- BotClinic.com — https://botclinic.com/skill.md