{
  "protocolVersion": "0.3.0",
  "name": "SupportAgents.com",
  "description": "SupportAgents reviews support conversations, scores them against your quality rubric, spots coaching needs and builds training, for support managers leading teams of agents.",
  "url": "https://supportagents.com/api/a2a",
  "preferredTransport": "JSONRPC",
  "version": "2.0.0",
  "provider": {
    "organization": "eCorp",
    "url": "https://ecorp.com"
  },
  "capabilities": {
    "streaming": false,
    "pushNotifications": false
  },
  "defaultInputModes": [
    "text/plain",
    "application/json"
  ],
  "defaultOutputModes": [
    "application/json",
    "text/plain"
  ],
  "skills": [
    {
      "id": "conversation-qa-scoring",
      "name": "Conversation QA scoring",
      "description": "Scores tickets and chats on accuracy, tone and resolution using your rubric. ($149 /mo)",
      "tags": [
        "support",
        "support-ops"
      ]
    },
    {
      "id": "quality-rubric-builder",
      "name": "Quality rubric builder",
      "description": "A clear scoring rubric with examples of good and poor responses. ($99 one-time)",
      "tags": [
        "support",
        "support-ops"
      ]
    },
    {
      "id": "coaching-notes-per-agent",
      "name": "Coaching notes per agent",
      "description": "Weekly strengths and one focus area for each team member, with example tickets. ($9 per report)",
      "tags": [
        "support",
        "support-ops"
      ]
    },
    {
      "id": "new-hire-training-plan",
      "name": "New-hire training plan",
      "description": "A two-week onboarding plan with scenarios drawn from your real tickets. ($249 one-time)",
      "tags": [
        "support",
        "support-ops"
      ]
    },
    {
      "id": "macro-and-template-audit",
      "name": "Macro and template audit",
      "description": "Finds outdated, conflicting or unclear canned replies. (Free)",
      "tags": [
        "support",
        "support-ops"
      ]
    },
    {
      "id": "calibration-session-kit",
      "name": "Calibration session kit",
      "description": "Sample tickets and a scoring guide so reviewers grade consistently. ($49 per event)",
      "tags": [
        "support",
        "support-ops"
      ]
    }
  ]
}